Arranging your own social care service using direct payments

The important word here is CHOICE. With choice you control the quality of your life. What time you get up, what time you go to bed, what time you eat, and all these decisions are your choice.

Greenway Homecare is a family run home care agency providing a more traditional approach to home help services for the elderly and infirm. Quality respite and home care through direct payment and awarded a 3 Star Excellent by CQC. As a homecare agency we fully understand your right to have Choice and believe in supporting Social Services clients in obtaining Direct Payments.

The Care Standards Act 2000 states "The needs of the service user lies at the heart of the provision of personal care. Service users need to be kept informed and enabled to make choices concerning their care, and participate in the process, thereby maintaining their independence. The service should be managed and provided at all times in a way which meets the individual needs of the person receiving care, as specified in their care plan, and respects the rights, privacy and dignity of the individual." To have choice you also need to make decisions. So how do you get to make these decisions?


If you have been assessed by Social Services and you have a Care Plan that says you are eligible to receive Social Services funding for home help or home care then it is your right to choose how you want your care provided. If you prefer to arrange the services for yourself, rather than the Social Services arranging the services for you, this can be done through Direct Payments.

So what are Direct Payments?

Direct payments are where money is paid directly to you. These funds are then used so that you can choose and arrange your own home help and home care. Direct Payments put you in charge of where and whom you get your care from, so just like you choose where you do your shopping or where you have hair styled, now you choose who provides your home care. It does not need to be the agency that Social Services use, you can choose any agency as long as it is registered with the Care Quality Commission.

So no more missed calls, no more late appointments, no more telling you when you have to get up or go bed. Choosing the correct agency to suit your own homecare needs will give you back your independence and more importantly, it will be your choice.

Direct Payments gives you the choice to control the type of home help and support you need and when you want it, whether this is extra assistance with walking your dog or assistance to attend appointments or social gatherings or even a short break.

So what next?

Greenway Homecare is a CQC 3 Star Awarded Excellent Homecare Agency covering Surrey that understands and supports Social Services Direct Payment. If you want more choice and a better quality of life speak to you Social Services Care Manager and ask for information on Direct Payments. We have included links for more information on Direct Payments and several PDF for you to download or you can contact us and we will arrange for additional information to be sent to you.